Refund and Return Policy

Due to our rigorous quality control standards and the fragile nature of our products, we cannot accept returns. On the rare occasion that your order arrives with missing, incorrect, or damaged items, please email support@peptidesystems.com for assistance.

 

Our customer support representatives are standing by to ensure that our customers are 100% satisfied with our product quality, customer support, and delivery. Cancellations must be requested by email before the order has been shipped. Once the order has shipped, you may not cancel it.

 

Please contact us at support@peptidesystems.com.com with any questions or concerns that you may have regarding your order. We will do our absolute best to assist you as quickly and satisfactorily as possible.

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In the unfortunate event that the carrier (e.g., USPS, UPS) loses the shipment, and it is not recovered with a non-delivery confirmation, we will reship the order at no additional cost to the customer. However, if the carrier (e.g., USPS) claims the shipment as “delivered” in the delivery confirmation, our guarantee has been fulfilled, and we will not reship free of charge.

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Refunds considered on a case by case basis. If accepted, then refund shall be initiated within 7 days.